Refund policy
Consumer Rights Under Australian Law
Under the Australian Consumer Law, you have the right to a refund, repair, or replacement if the product is faulty, not fit for purpose, or not as described.
Returns – Change of Mind
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Unless otherwise stated, we do not offer refunds for change of mind.
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If you wish to return an item for any reason other than fault, please contact us within 14 days of delivery.
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Returned items must be unused, in original packaging, and in sellable condition.
Returns – Faulty or Defective Products
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If your mattress is faulty or defective, contact customer support with photos and a description of the issue.
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Upon verification, we will provide options for repair, replacement, or refund.
Return Process
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Contact support at support@felicemattress.com.au.
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Provide your order number and details of the return reason.
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Follow the return instructions provided by customer service.
Refunds
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Eligible refunds will be processed to the original payment method within 7–14 business days after we receive the returned item.
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Shipping and delivery charges are not refundable unless required by law.
Exclusions
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Items that show signs of significant wear, misuse, or are not in original packaging may be refused return or refunded at our discretion.
