FAQ's
Which Felice mattress is right for me?
Our range includes models from plush comfort to supportive ergonomic builds. If you prefer soft, cloud-like comfort, choose Felice Cloud. For balanced support with pressure relief, Felice Green is ideal. If you need firm, orthopedic support, Felice Hybrid or Ortho delivers targeted alignment. All are designed for Australian sleepers across different sleep styles and body types.
What firmness levels do you offer?
We provide a spectrum of firmness:
Soft / Plush — perfect if you love contouring comfort
Medium / Balanced — ideal for most sleepers
Firm / Orthopedic — great for back support and spinal alignment
Each mattress is engineered with zoned support layers to ensure comfort and stability.
Do I need a specific bed base?
Felice mattresses perform exceptionally well on most bed frames — slatted, platform, or solid bases. Ensure slats are no more than 7–8 cm apart to preserve warranty and support. A solid, even surface enhances sleep comfort and product durability.
Are Felice mattresses eco-friendly and non-toxic?
Yes. We use premium breathable fabrics, hypoallergenic materials, and eco-conscious options designed to deliver healthy sleep without harmful chemicals. All products undergo quality checks to meet safety and comfort standards.
What is the warranty period?
Every Felice mattress comes with a 10-year warranty, reflecting our confidence in durability and long-term performance for daily use.
How do I care for my Felice mattress?
Simple maintenance keeps your mattress performing at its best:
Rotate every 3 months (no flipping required for most models)
Use a mattress protector to guard against spills and dust
Spot clean with mild detergent and air dry completely
What are my delivery, trial, and return options?
We partner with reliable carriers to deliver Australia-wide. Delivery timelines and trial/return policies are clearly outlined at checkout and in your confirmation email. For specifics on trials or returns, check our Refund & Returns Policy page or contact support.
How long until my mattress is ready to sleep on?
Mattresses shipped in vacuum-sealed packaging may need up to 24–48 hours to fully decompress after opening. Most users find comfort immediately, with optimal performance in the first couple of days.
Can I track my order?
Yes — you can track your purchase through the Track Your Order portal on the site using your order number and email.
Who can I contact for support?
For support, email operations@felicemattress.com.au
or call customer care directly from the contact page.
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